One morning recently, I found another physician standing morosely at one of the mobile computer terminals we refer to as “cows”—computers on wheels—that are everywhere now in our hospital. I asked what was the matter. “Oh nothing, really,” she said. “It’s just that I don’t feel I know the patients as well as I used to.”
I knew exactly what she meant. Things are different now that we have the EMR—the electronic medical record. After two months of use, we’ve learned, to our sorrow, that these records don’t tell us stories that make cognitive sense. Instead they offer data, but not information, in endless lists.
Before the written word, people told stories. In every culture, around hearths and on journeys, they remembered and retold tales of great deeds, romance and tragedy. When we were medical students, we learned to present each case on rounds by telling the patient’s story. The story had well-defined elements: the current complaint, the background of genetics or misfortune that led up to the present, the investigation that might clinch the diagnosis and the plan of action.
The best stories almost told themselves. The business executive fresh from a transatlantic flight presented with shortness of breath; VQ scan...
